How we handle your personal information

Who we are

ATechSolutions is a sole proprietorship operated by Anthony Martins, providing IT support services to businesses and residential clients in Greater Montreal, Quebec. For privacy matters, Anthony Martins acts as the designated privacy officer. Contact: [email protected]

Information we collect

When you use our contact form or booking system, we may collect:

• Full name and business name
• Email address and phone number
• Nature of your IT support request
• Preferred contact times

How we use your information

Information you provide is used only to:

• Respond to your service request or inquiry
• Schedule and deliver IT support services
• Follow up on completed work
• Send service-related communications (no marketing emails without consent)

Third-party service providers

We use the following third-party services:

• Calendly — used to schedule appointments. When you book through our site, you interact with Calendly's platform, which has its own privacy policy.
• Cloudflare — our website and form submissions are processed through Cloudflare's infrastructure.
• Google Analytics — we use anonymized analytics to understand how visitors use our site. No personal data is shared.

How long we keep your data

We keep contact and service records for as long as necessary to deliver the requested service and for up to 3 years afterward, in case of follow-up or warranty matters. You may request deletion at any time (see Your Rights below).

Your rights under Quebec Law 25

As a Quebec resident, you have the right to:

• Know what personal information we hold about you
• Request a copy of your information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention obligations)
• Withdraw consent to the use of your personal information

Cookies and analytics

Our website uses Cloudflare's infrastructure which may set functional cookies. We also use Google Analytics with anonymized IP addresses to understand general usage patterns. No personal advertising profiles are created. You can disable cookies in your browser settings without affecting access to this site.

Privacy incidents

In the event of a confidentiality incident (data breach) that presents a risk of serious harm, we will notify affected individuals and the Commission d'accès à l'information (CAI) as required by Law 25.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected in the 'Last updated' date below. Continued use of our website after any update constitutes your acceptance of the revised policy.

Contact and privacy officer

For all privacy-related questions, correction requests, or complaints:

Anthony Martins, Privacy Officer
ATechSolutions
Email: [email protected]
Phone: (514) 826-5351